Terms and Conditions

About Us

AMS Ducting Supplies is the web-based trading name of Aircon Mechanical Services Ltd. Est. 1998. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Aircon Mechanical Services Ltd.
Unit D3 Winchester Avenue Blaby Leicester LE8 4GZ United Kingdom
Phone: 0116 2787676
Fax: 0116 2787600
Email:
Our VAT Registration Number 729 317226

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit and debit cards.

You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

Orders are generally all sent through TNT Next Day parcel service. Larger orders may in part be sent to you directly from a supplier.

Delivery Schedule

We will endeavour to get your order to you as quickly as possible; in many instances this may mean within 48 hours. However, stock limitations may cause a slight delay, therefore please allow 3-6 working days in total for delivery. Some items are manufactured to order. Where applicable notification of this and the estimated delivery times will be found within the individual product descriptions. If an order is only part ready for shipment, we will send the available items out immediately and any remaining items will arrive in a second shipment.

Delivery charges:
Our standard carriage charge on all orders is a fixed £8.00. Items that are in the Scottish Highlands and N.Ireland are subject to a delivery quote as we are unable to ship with our standard rates. Feel free to email your order for a quotation.

Please note that products measuring over 1.5 metres in length can be delivered to the UK mainland and N. Ireland only; this excludes the Scottish Highlands.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0116 2787676 (International +44 0116 2787676) or fax us on 0116 2787600 or write to us at Unit D3 Winchester Avenue Blaby Leicester LE8 4GZ United Kingdom

Privacy Policy

Aircon Mechanical Services Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

If for any reason you are not completely satisfied with your purchase, or if you have simply decided that some or all of the order is no longer required, we will be happy to exchange the item(s) or offer a full refund (minus shipping costs) subject to the conditions stated below.

Returns Conditions:

A returns reference number is obtained from us in advance. Please call if you wish to return goods and require a returns reference number.

The goods are returned to us within fourteen working days from the date on which the goods were received at the delivery address.

Goods returned between seven and fourteen working days from the date on which the goods were received at the delivery address will be subject to a 20% restocking fee.

Items must be returned in new, unused, and resalable condition. Items must be returned shipping prepaid (we will not refund the cost of shipping the products back to us). The items must be returned in the same condition and with all the original contents.

Some items may not appear exactly the same as they show on the website picture, feel free to ask us if you do have any concerns regarding this and we will be happy to assist!

The following products are non-stock items manufactured to order in accordance with customers' specific requirements and are therefore not eligible as returns:

45 & 30 deg T pieces
45 & 30 deg X pieces
Reducing T pieces
Reducing X pieces
Reducing Y pieces
45 deg collars
45 deg branches on plates
Custom reducers
All rectangular shaped grilles & louvres
All metal grille & plenum boxes
All rectangular ductwork
Round duct flanges
All rectangular fire dampers
Rectangular multileaf volume control dampers
Fume extraction hoods

Goods Received Damaged in Transit:

Goods received damaged in transit will be replaced subject to the damage being noted on the courier's paperwork or hand-held device at the time of receipt. Goods signed for on receipt as 'received in good order' by the purchaser, or any third party acting on behalf of the purchaser, will be treated as such and will not be eligible for replacement or refund. Damaged or faulty goods must be reported within 5 working days.

Errors & Omissions:

Errors e.g. wrong product or incorrect size, and/or items missing from orders must be reported within 5 working days. Beyond this period it will be assumed that the order has been received complete and correct and will be treated as such.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm